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  • This review is for the flooring department, only. We are looking to change out the carpeting in our entire house. This is a big project and considering that we had our current house built new 10 years ago (carpeting was included) and we came from an apartment with carpeting in only a few rooms we are complete novices when it comes to carpeting. We went to Home Depot knowing that they have a large selection of carpeting choices and they were offering a interest-free promotion that was interesting. We also went there for, what we hoped would be, knowledgeable sales staff to assist us with the "process". Well, we were right about the choices, but completely wrong about the knowledgeable sales staff. The one girl working in this department was able to tell us what the ordering, measuring, and installation process is and she also seemed gleeful about warning us about the number of hidden charges, but her depth of knowledge shallowly ended there. We asked her for advice and even admitted that we were completely unsure as to which carpets were best for our home, but she offered no guidance whatsoever. We wandered around aimlessly for about approx 30 minutes when a different sales associated noticed that we looked lost and offered to help...granted, he said that he knew NOTHING about carpeting, but at least he cared enough to help. Finally, we decided to leave. We then turned to Yelp for reviews on local flooring specialist and ended up at locally-owned flooring store where they were extremely knowledgeable, very helpful, and has all-inclusive pricing that beats HD!
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