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  • I've rented with Alamo for a total of 3 times in the past year. December 2015, September and December 2016. I believe that now I can compose an accurate review of my experience with them. Originally, I researched many of the companies found at the consolidated rental car facility and noted that Alamo was higher in the ratings. I also like that fact that I would have the ability to choose my car from any car class that I chose. The first rental, was a Nissan Sentra. It was clean and drove well. It was also new. I liked that. No issues whatsoever with the rental car or the staff, billing or reservations process. I was able to skip the counter and go straight to my car. Easy! Second rental was an upgrade to a "standard" car. We didn't like any of the cars in that row, so we went along with a "midsize" which was a Nissan Sentra again. No issues with the rental during this time as well. However, we did have a slight issue with the billing upon return. The person who checked us in actually charged us additional for fuel. While I always fill the tank up before, I quickly calculated and it was indeed for the fuel. And that person blatantly saw the fuel gauge being full. I went to the office located in the parking structure and quickly had this reversed and corrected. I would say mostly without issue, but one of the so called managers there was trying to divert my logic elsewhere stating that I returned the car too late. No, I was not late...it's a fuel charge. But another worker, quickly helped and reversed the charge for us. Kudos to that one and not the "manager." Third rental was slightly a little less perfect, though not a major hiccup to cause a deduction. There was just an issue with their self service kiosk printer. That caused me to have to see a representative at the counter. It wasn't terribly busy and we had a lot of time, so nothing that put dampers in our day. No issues with the reservations, no issues with billing and no issues whatsoever with our car. We chose a "full-size" this time and we chose a beautiful new Toyota Camry. No complaints with that car at all. Overall, I find the staff at Alamo friendly and helpful. The reservation process is very easy and the returns are easy as well. They have made me a repeat customer for 3 times, and I hope they'll keep me happy that way.
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