It's a shame that this location is run so terribly. I live in the neighborhood and EVERY time myself or my husband go into this location our order is messed up (which is generally a pretty straight forward bagel). On top of that the customer service is awful, the employees are rude and completely unattentive. Can't wait for Lucy's to go in right around the corner at least there on he rare occasion they screw your order up, they are happy to fix their mistake instead of rolling their eyes as if it were your issue to begin with. If you hate humans get out of the customer service industry because it shows!! There are plenty of great restaurants in this area DO NOT waste your time here!!