About: http://data.yelp.com/Review/id/C_9KIyWfM

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-12-11 00:00:00 (xsd:dateTime)
itemReviewed	Courtesy Chevrolet
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	This dealership needs a (-100) for there horrible service and sales team. I can go on and on about all the things they have done wrong to me since I complained about there deceptive practices!! They should be ashamed to call themselves Courtesy Chevrolet a family owned business!! Smh!! I couldn't not rate them so it made me pick at least one star which they don't even deserve!! There is not enough space for the lies and more lies this dealership is full of. After receiving my Attorney General complaint Jason the director called me and stated they would take care of everything that was promised such as installing the Bluetooth streaming capable radio, buffing scratches out and re painting small area where chips of paint where missing along with fixing break issues. I thanked him for contacting me and he was very nice to speak with. He assured me everything would be taken care of and gave me a 50 dollar gift card which we were actually promised a nice gift card from the salesperson.. ok fast forward to today. They have had my vehicle 1 entire week! I was advised it was ready to pick up.. I go to pick it up and what do you know it's a nightmare!!! I really gave them another chance but they obviously don't care and are deliberately doing this to me at this point. I walk up to my vehicle and the vehicle has clearly been in some type of accident it appears, on top of this the paint used to cover it up is a completely different color than my car which has a sparkle in it! When I point this out to the service manager Adam he says I can't see it so I tell him to pull it in the sun.. he pulls it in the sun and I show him once again the huge color difference and big dent which he told me initially was a body line.. he then says "Oh I do see what you mean.. wow he says" I then told him it looks like someone hit it and he said I'm sorry.. I'm very aggravated at this point as they have had my vehicle 1 week and I get in the vehicle to check out my new radio and what do you know it's not a new radio they installed but it's the same Bluetooth device I told them not to install! Jason advised me when we spoke they had already ordered the Bluetooth streaming radio when we first spoke; however this was not the case. Adam then showed me how to work this Bluetooth piece for streaming which took about 20 minutes to pair to my phone.. once it was paired he says to me you have to use your phone still to adjust volume really wait what is the point of hands free if I have to still pick up my phone while driving! He then gives me some GM excuse LIE once again like I'm clueless then I say the port you said you would fix is still not working he says hmm that's weird it worked for me the fuse must have blown again.. at this point I show him and he says ok I'll order the part for that, remember they've had my car here five times and this time for a entire week and still haven't fixed anything correctly!! He then apologized after I told him the dealer was being cheap installing this piece instead of the radio as promised for a second time and he agreed it was crazy I couldn't use the function of my steering wheel with this device but I could with the aux. he said he would have Jason have me come back to resolve these issues again. I told him I was exhausted with coming back and forth to this dealership in such a short time being I just purchased this vehicle a little over a month ago. I then drive off the dealership lot and when I turn I realized my turn signals had no sound.. so I tried pressing MY on star function and buttons and my vehicle was calling on star but I never had sound in my vehicle from my turning signals, emergency lights or anything in my vehicle. So I turned around and drove back into the dealership and waited for Adam Aka AJ the service advisor/manager to come see for himself and at this point I was so upset I was nearly in tears as I've been dealing with a nightmare with this dealer since my purchase! He then looks at me after I show him and tell him this dealership should be ashamed of themselves for trying to sabotage me due to my attorney general complaint by giving me car back this way after a week and how crazy this is and I told him I was recording for proof he says all I can do is apologize and say this is crazy! He said he didn't check these things although he told me he test drove my vehicle.. hmm. Just another lie from Courtesy Chevrolet!! At this point I'm driving home looking at my odometer screen to confirm if my turn signal is on. I also advised him how unsafe it was to send me off like this.Not once did he say I'm not letting you drive off the lot like this w/out turn signal sounds etc. let us rectify this now.. instead I get the same line as always "we will fix this on Monday now that I'm involved he says". I am overwhelmed with stress and utter disgust at this point. Why is this dealership still lying and not honoring what they say! Even after filing my attorney general complaint
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Trisha

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