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| - I'm really, really torn on Bensonhurst. On one hand, I genuinely like most everything I have tried here, & continue to go back for this reason. On the other hand, the service issues have been quite substantial in at least half of my visits, to the point where you can no longer just blame bad luck or growing pains.
The pizza is usually quite good. Providing a choice of styles - currently NY, thin crust & deep dish - is a great idea! Haven't tried the deep dish, but the other 2 types are well executed. The NY style has a decently flavourful sauce. I've also enjoyed the very yummy gnocchi mac & cheese, & my dining partners have raved about the meatball sub. There are numerous TVs so sporting events are usually playing. You can sit & have a drink at the short bar if you want, although the last time I was in they no longer carried Brooklyn IPA which was my go-to beer at Bensonhurst.
Service varies from acceptable to atrocious, with only 1 instance of awesome (when I sat at the bar & received impeccable attention from a bartender who, sadly, no longer works there). The worst evening was a busy night when almost all of our table's order was delivered to other guests who arrived after us, leaving our food to trickle out over half an hour, not including the initial half hour wait. Two people had meatball subs, but the first was long finished by the time the second sub arrived. The real problem was that no one would tell us what was happening. We had to complain before a manager came over & apologized that another server had screwed up. We were given a small discount & a $20 coupon for a future visit, but since our out-of-town guests were paying that night, they kinda got shafted - the coupon was no use to them.
Another time it took us half an hour to pay because a large table asked for their bills right before us, & our server left the payment terminal at their table for 5 minutes at a time while she disappeared into the back. If she had stayed to reset the terminal as soon as each person paid, she could have cashed their whole table out in 5 mins. Instead, it took half an hour, & she wasn't spending that time taking other orders or delivering food. Everyone was quite frustrated.
This should be a 3 1/2 star review, but I will leave it as 4 instead of 3 because I can get a great vegetarian pizza here, & that isn't something I can say at a lot of places in Calgary. I wish they would bring back the Brooklyn IPA, though!
(I can't remember if the washrooms are accessible, but there is a proper ramp in front & some tables are a regular height, with room to wheel up a chair)
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