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| - Waffled back and forth between one and two stars. Felt maybe they only deserved two because they didn't actually break anything on my car, but went with one anyway because I felt they would have.
These aren't mechanics; they're minimum wage guys who've been trained to do a repetitive task over and over. I took my car in for an alignment, and when I tried telling the service rep what was going on with my car, he stared at me blankly like he had no idea what I was talking about, then handed me a pre-printed questionnaire to fill out inquiring about the symptoms as to why I felt I needed an alignment. Okaaaay.... Then, when the guy was trying to input the info into the computer, despite my telling him literally no fewer than five times the make, model, and year of my car... he was searching under the wrong car brand! Not off to a good start, especially since he kept trying to upswell me on things I didn't want.
Well, not-good start got worse when I got a call 30 minutes after dropping it off, saying they couldn't do an alignment on my car, because it was too new and they didn't have the proper specs for it. Mind you, I was in need of an alignment because I'd changed parts on my car from factory stock, so stock specs wouldn't have done them any good anyhow. They should have known this when I asked them if they could do alignment work to begin with.
If you're the sort of person who has no problem getting their oil changed at Walmart or Jiffy Lube, because you prize cheapness over quality, attentive mechanics, then maybe you'll do alright here. If you're someone who wants to take your car to a shop with trained, knowledgeable mechanics who understand how to maintain a car properly, or are a person who values your time, avoid this place at all costs.
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