It's a good thing the donuts are cheap and good because they certainly don't have much going for them with regards to their customer service. It's an absolute joke how bad the service is at this place. I stood at the counter for several minutes before anyone acknowledged that I was there or asked for my order and there was no one else in line or in the store for that matter. They were just talking amongst themselves about personal matters. They might as well have been on their phones as well. I'm happy there is local donut place in the Heights and I want this place to do well, however this place will not last long unless they make vast improvements to their customer service. Best of luck to you guys, I hope things change here.