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| - I have been to this store many times and have several apple products and have always been happy with the service. I recently made an appointment to buy an Apple Watch; they quickly brought my watch out and sat me at a table with Jim, an Apple employee who would help me set up my watch.
Jim and I had met before, when he helped me set up my Macbook Pro; my experience with him was very good the first time around and I was excited to have him help me again. Setting up the Apple Watch was smooth and just before I left I shared with Jim how the iPad and iPod have changed my son's life--he has down syndrome and autism. He didn't really have any language and couldn't sign, but using an iPad with specific apps he can now communicate.
I was so impressed with Jim and his concern for me and my son. Unrelated to my new watch, I asked Jim for help on an issue with my son's iPod Touch and he was extremely helpful in tracking down an answer.
Apple products have literally changed my son's life; when compared to other special needs products on the market, Apple is extremely affordable and continues to improve. More than that, I have found their employees to be helpful and knowledgeable. No, I don't believe all their employees are the best of the best, however, I have always enjoyed my visits to an Apple Store, even if the person in front of me wasn't a product genius.
In regards to Jim, it's employees like him that will keep me coming back. It's this simple; he cares about whomever he is helping and he enjoys his job. When customers have a great experience they become loyal customers--Jim, thanks for making me a loyal customer.
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