I love this pet store & would normally give it 5 stars . . . until my visit yesterday. I had a question about guinea pig litter. I asked for help at the checkout (there were 2 clerks at the register & no customers.) I was told I had to wait a minute while the one clerk proceeded to continue with training a second clerk. Seriously? I then asked if there was someone else who could help me. Again I was told to wait just one minute while she finished. There were NO customers waiting in inline!! This training couldn't have waited until after helping me?? I was very annoyed & walked out leaving my full cart at the front. This is so unusual for this store. I have yet to figure out how explaining a product rebate was more urgent than helping a customer. And there was really no one else who could help me. So frustrating. And wrong!