rev:text
| - The CNAs, nurses, and therapists are great at this facility. They are very kind, caring and easy to work with. The place is modern and clean for the most part. HOWEVER, do not expect any help from the administrators. The case managers and main facility staff were awful at following up with patient needs when it came to patient care plans, insurance, coverage, process and procedures, etc. The case managers will rarely return any calls and they make it VERY clear that they are NOT social workers so they are "limited" to what they can assist with. There are no social workers on site, which is very unfortunate for the patients, especially the elderly who are under their care who need guidance. The only one who was very helpful was the kind lady who runs the Medical Records department. Other than that, don't expect to get any sort of assistance from the admin, especially if you're a Medicare patient.
|