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  • If I could give them a 0! Went for a car wash yesterday and their machine, which stopped while my car was inside, destroyed my car paint! Didn't notice all the damage until my wife came home and looked at the car and asked what happened to it. It looked like a brillo pad was ran up the hood over the roof and down to the trunk. We called and left them a voice message with no call back so today we went to talk to the manager, Chuy, and without even looking at my car he said the damaged was already there before I came into their car wash. His employees showed more care and concern than he did. Chuy approached defensive not even wanting to hear us out. We tried to explain there was no damage before but he just continued to be defensive. He claimed our car was in an accident and questioned if we ever had a carfax done on the car. Why yes Chuy we may be women but we know how to check out a car before buying. Our car has never been in an accident. He then told us to go to a dealership to get a second opinion. We told this to our insurance company and they laughed because this would just show fault of the car wash. Seeing he didn't want to listen or even work with us and speaking to us with a degrading attitude, we told him we would report to the BBB and file a claim with our insurance. At that point he offered his number and asked us for ours so he could have the GM Bo call us. Do you think he has called? No. Read the reviews first. There are lots of unhappy customers. Too bad we are one of them now.
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