I came to this location during my lunch hour and there were about 7 groups of people eating so it seemed pretty slow. When we first walked it there was no one there at the hostess table to greet us and we had to wait about 5 minutes before someone showed up to seat us. The waitress/I don't know what her other job could be, took our drink order and 5 minutes later another guy comes to the table and asks us if someone took our drink order. I said yes someone took our order and he tells us that he thinks she got tied up with something and asks us again what we ordered. At this point I was getting pretty upset. I could tell the service was not going to be that great. We continued to look at the menu and I ordered gumbo for starters. The gumbo is served in a plastic bowl as if it were purchased at the store and tasted like it was reheated in the microwave. It had tons of rice and was very skimpy on the meat side. It was okay but I've had way better gumbo.
We order the shrimp trifecta ( headless) and the crab trifecta. It didn't take too long for the food to arrive and both were really good. The food is served in a bag and can get pretty messy so make sure you wear your bib. The trifecta has lots of flavor and really gives the seafood a great taste. I'll come back to try other things on the menu but the overall service is crap! I hope the managers read these reviews and get this fixed.