| rev:text
| - The raw food wasn't the worst part (the "in your face" manager was)
There was water on our table when we were seated (a little creepy, since we couldn't see that it hadn't been previously been given to someone else. Also, it was unfiltered and had a bad taste.)
We had heard about Bachi Burger on Diners, Drive-Ins and Dives and checked out the reviews before going. The menu was very creative, and my husband and I looked forward to our Truffle Parmesan Fries (which we ordered as an appetizer), Ronin Burger and Kiki's Burger.
The fries took a while to come out, and while they weren't what we expected, they were delicious. We were disappointed that we weren't given plates and that they all didn't have truffle flavor, but they were very good overall and the dipping sauce was great.
The burgers arrived while we were eating our appetizer.
We both ordered our burgers "rare," and our burgers both came "black and blue." The toppings on the burgers were tasty (except the egg on my Ronin burger was overdone) My husband managed to eat half of his burger but really didn't enjoy it.
Our server never once checked in on us, so my husband wasn't able to send his burger back to be cooked. When the server finally came back and finally asked us how everything was, my husband told him that his burger was undercooked and said how disappointed he was that the server never checked in with us. The server offered to have another burger made or to "do something," but my husband didn't want anything other than the check and asked that the server just clear the table.
A few minutes later, the "in your face" manager came to the table, shoved the plate under my husband's nose and belligerently told him that the burger was rare. The manager was really nasty and defensive. We were shocked by this -- especially since we didn't ask the server to send over the manager.
The manager came out ready for a fight and refused to try to understand that all my husband wanted was recognition that the server should be trained to check in on tables shortly after food is served so that issues can be dealt with on a timely basis.
After the manager left, one of the owners overheard that something was wrong and came over to the table. My husband asked for an apology from the manager. The manager was brought out and continued to be snarky and defensive. (His apology to my husband was akin to that of a eighth grader whose mother makes him apologize for something that he didn't think was wrong.)
The table of five next to us also had undercooked burgers and didn't eat most of their food either. My husband pointed that out to both the owner and the manager while they were at our table. As you would expect, the manager was defensive, and the owner seemed to listen. That said, we won't be going back -- not because the burgers were undercooked but because of the shoddy service and the bad attitude of management.
As I sat there and watched this unfold, all I kept thinking is that this place is probably a few months away from being a candidate for "Restaurant Impossible." Robert Irvine would NEVER allow staff to berate a customer because the customer complained about being served raw food.
I understand that restaurants can have an off night but the manager's attitude is simply unforgivable.
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