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  • Had a bad experience here last time we visited (young staff that didn't give a damn chattering for an extended period instead of serving guests, mediocre food) so we had not gone back until tonight -"let's give it one more shot" we said.... This place gives a bad first impression, the first thing that greets you is a sign about their "12% automatic gratuity" added to all bills -what's wrong, you can't pay your staff properly? Just set your prices accordingly and let the customers decide if a do-it-all-yourself restaurant deserves a tip or not. On a side note, I do wish that people would stop calling this a "European style restaurant", I'm from Europe and I'll say this as politely as possible -we wouldn't have this restaurant in Europe. For this latest visit, we were hoping that the passage of time would have meant that different staff=different experience, but this is still a very poor restaurant. I ordered the simple burger and fries... it was very, very average. Again, you have to add the toppings yourself (remember, 12% gratuity!) a task which is made a lot more difficult when they don't refill the toppings station... ketchup was empty, 1 limp leaf of lettuce on dish -and so on, you get the idea. Fries were not seasoned in any way. My partner's food was actually quite tasty, but there is little or no care taken with presentation -they had the Pad Thai, which was basically a pile of beige food on a plate. The concept of this restaurant means that you pay at the registers as you leave. To complete the feels-like-the-Walmart-checkout vibe, their register area is strewn with "impulse purchases" such as gum, candy and so on. It isn't exactly classy and looks more like Shoppers Drug Mart (no offence intended to SDM) than a downtown dining experience. "Fool me once, shame on you... fool me -you can't get fooled again" (C) George Dubya Bush -I think I finally understand what he was trying to say.
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