At the end of the day, we are glad we chose American Solar for the quality of their work, the professionalism and execution of the roofing and panel installers and the price of the installation.
There were some areas where we felt the organization could improve. We needed both roofing work and solar installation and while they present as one company doing the work, the bid process and the cross-functional knowledge of the teams was not evident on several occasions.
We spent a lot more time going back and forth with the office staff than we would have liked. Also, we had to deal with various different people on the project who were not coordinated, we were misinformed as to the extent of the project and the billing department issued us several incorrect bills, then changed the way they applied a discount, which ultimately negatively impacted our overall tax deduction.
All in all - the outcome was that we have an aesthetically pleasing and structurally sound installation that was very competitively priced, although we paid more than we originally anticipated. We wish there had been fewer headaches to get to the outcome, but the product delivered was sound and delivered on time. I would recommend a friend to them if they were in the market but with those caveats.