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| - Call the health department about the raw food and fire Frank the manager!!!!!!
I went to Bachi Burger tonight on the recommendation of a friend. I ordered a Kiki Burger medium rare. I typically like hamburgers rare, but this was a burger in a restaurant, so I ordered it medium rare. I was so hungry I was five bites in before I realized what I was eating....the burger was raw inside. I asked my friend who was a chef to look too, and she confirmed that it was raw. Not to mention, it was horribly sweet. I would have ignored the bad taste, I was starving, but it was disgusting inside. Raw and cold inside.
The manager came over to check on us and I didn't want to say anything, but my husband piped up and said "her burger is rare, and she doesn't like it so she would like to order something else." Rather than take the plate away and apologize, he started to argue with my husband. He said "that is how we serve our burgers and if you don't like it, you should have ordered it another way." My husband said "you are out of your mind if you think that is medium rare....where do you go from here if someone wants a rare burger? You haven't left yourself any room to be more raw."
So, now I am uncomfortable. I didn't want to say anything in the first place, but the manager did ask. He took the plate away.
He came back, with the plate in his hand, and demanded my name. He sort of stood there and asked as if he was going to write my name on the wall in the back. I was speechless. My husband told him his name and demanded to know why I was being asked. The manager then said that he had had a discussion with another manager and they "were concerned that the burger had been half eaten." I was shocked. He started attacking me and demanding to know why I had eaten as much of the burger as I had if I "really didn't like it" and that under no circumstances would they refund any money!
My husband and I are quite comfortable financially. We have been fortunate enough to retire well and early and the last thing I would ever do is to try to scam half a hamburger from someone. Moreover, we never asked to get anything for free. Now, that doesn't mean I wouldn't expect a decent restaurant to offer. I have sent food back maybe 5 times in my whole life, and each of those times I was offered free food and had to fight to pay for it anyway. Most of the time it isn't their fault if I don't like something. But, this was different....the food was raw. Even still, we didn't ask for anything for free.
My husband was so angry, as was my friend. I just wanted to crawl under the table and die. This manager is standing there yelling at me for something I haven't done. We were ready to walk out, when the manager walked away. It was only because of the waiter that we stayed. He was so very kind.
The manager then comes back a little while later and tries to apologize. But, in doing so he makes the snarkiest little comment....he says he will take 25% off and he will give me the burger I sent back in a box to go. The last thing I wanted was to ever see that burger again. It was disgusting. My husband said, if he wanted to take 25% off the check as an apology that might satisfy him. But, boy was I miserable. I have so far been fed terrible raw food, been yelled at for not liking it and then treated like a dog when I was told I should take that food home and eat it later..and why did they still have it?
When we were ready to go, I found out the manager had taken a lousy 2.50 off! Turns out he meant he would take 25% off the price of the ten dollar disgusting burger, not the whole check as he should have. I was vomiting in the bathroom at this time or I would have demanded that we pay the extra $2.50, I don't need his lousy money. Oh, yes...I was vomiting in the restroom. It is 5 hours later and I am still doubling over from cramps. Was it the burger? Either that, or the potato chips I had earlier in the day. My bet is on the burger.
I should have taken that mealy burger to go so I could show it to the health department.
My friend was so embarrassed that she had suggested the place, my husband was put in a miserable position, and I was in tears (at least on the inside, on the outside, I think I kept the tears from falling.) Why did he ask my name? Why did he tell me that it was my fault that I didn't know that medium rare meant raw inside to them? Why did he assume I was trying to steal from him? I am a size 8. do I look like someone who tries to steal a half a hamburger? Why did I eat that awful burger and have to have these awful cramps all night? Oh why oh why did I ever go to Bachi burger????
Update: The owner was kind and after he heard about this said that Frank had been spoken to and he apologized deeply and said this is not the kind of service they expect...and he gave my friend a gift card and even waited on us when we retur
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