| rev:text
| - THIS BAR ILLEGALLY CHARGES EXTRA AMOUNTS ON YOUR RECEIPT.
Total ACTUAL food and beverage charges on receipt (with tax) added up manually: $114.05
Total amount listed on bottom of bill: $124.05
A group of us went in on Saturday for trivia night. We had a voucher for $50 that we won a few weekends ago. They cannot split the voucher, so we were dividing the check out to apply the voucher ourselves. When doing this, we noticed the total on the bill was $10 higher than the total we got when manually adding up bill. When we brought it to our waitress' attention, she brought the receipt to the back. When she came back she let us know it was because of tax. We told her that didn't make sense because the restaurant tax was listed on the bill and liquor tax is included in the drink price... and it still wasn't adding up. She then called the bartender over (who claimed to be the manager). She sat down with an attitude from the beginning. First she said it was a true blue system and there was absolutely no way it was wrong. We asked her to add it up herself and see. She got the same total we did (not the total on the bill). Then, she tried to tell us it was the tax again. She got EXTREMELY rude when she figured out that she was wrong. THEN she told us we are getting $50 off because of a voucher we won (fair and square), and that we shouldn't even be worried about the $10. We told her we understood that, but the voucher is $50 voucher, not a $40 voucher, and their system cannot just add a random amounts to the total on the bill. She yelled at us and told us we were no longer allowed to use vouchers at this restaurant (because that's obviously fair.....) In the end, our waitress (not the "manager" dealing with the situation) came back over and told us it was a glitch in their system (I thought it was a true blue system and couldn't be wrong?) and there was nothing they can do about it. This bar has been around for a few years and you still haven't noticed the system invisibly charges for Red Bull?? It was charging us for 2 red bulls but not listing them on the receipt. She illogically compared it to a mixer like Sprite... we told her Sprite is not listed because it is included with the price of the drink. If the mixer is not included in the drink price it has to be listed along with the amount. We felt so uncomfortable because of her terrible accusatory attitude from the get- go that we just paid the amount on the receipt and left. Had the "manager" sat down and said "hey, that's really interesting...let me see why it's not adding up" instead of blaming us and lying about it, everything would have went a little more smoothly. The owner (GM?) was also there that night and saw what was going on and avoided the whole situation as well. If you're going to try and charge people an invisible $10 on their bill, you should AT LEAST have good customer service. This bar is terrible. I would suggest looking very closely at your bill if you decide to come here.
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