So, I come here all the time for lunch since I work in the area. Usually everyone is very friendly and they listen great. Today I came in before work and ordered my usual, #8 white toasted. I asked for it toasted 3 times and the girl looked at me said yes and didn't toast my sandwich, as she looked at me while she cut the sandwich and wrapped it. I didn't bother reminding her because I was irratired.
Just for future reference listen to your customers.
Amazing food but staff needs to listen.