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  • I have shopped at many a Macy's in my day but today was not the best experience. I was in need of a very specific item, a black chunky belt to go with a specific outfit. First off I could not find an associate to ask were I could find accessories let alone a black belt. I eventually figured that the belts would probably be somewhere around the jewelry or the purses so I made my way over to the jewelry department. Eventually I found the belts in a very small corner by the purses. The organization was horrible and I probably should have just looked elsewhere but I was running out of time and I just need this particular item. So I started looking through the belts and low and behold I found a gem on clearance. This is where the real issue began. I made my way over to the nearest counter that I found and no one was around. I went to look around the accessory department to see if I could locate an associate. No one to be found. I saw one associate assisting a customer with a purse but I did not want to bug her in the middle of a sale. I figured I would just head to a nearby jewelry counter to make my purchase. I noticed an associate at the Fossil watch counter and I approached her. I asked if I could purchase the belt at her counter and she very rudely tells me that she is with another customer and she will be with me in a minute and that I should just stay put. I did not mind that she was with another customer, I fully understand that but it was the tone in which she said it that was very off putting. Also with so many other counters open at Macy's I did not understand why she could not have suggested that I maybe go to another counter. I did decide that I did not want to deal with that attitude and took my purchase to another counter. This associate saved the purchase for me. She was very friendly, approachable and lovely. She even scanned an additional percent coupon for me that she did not even have to do. So bottom line here that I learned is that there are certain people at this location of Macy's who do not make a judgment on the purchase you are making who are more than willing to help you and also those who hate their job and cannot wait until you leave. Your experience will vary depending on which associate you are assisted by.
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