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| - I was a COX customer for many years. They play games with your service. Most recently 10/12 I found late at night 1:00 am my internet went down, which is not uncommon to find TV, phone or internet all not working so if you have an emergency better have a cell phone handy and charged up as a back up to a land line (VOIP SERVICE). So I decided to go to get something from Jack in the Box instead of spending my time on the phone with COX while paying for a land line come to find out doesn't work either more about that later and as I past my community park there was a COX dude with his big truck out there into the main controller box. I was certain he's why my service is not working. Next morning internet is up but later that day after trying to fax something which I pay an extra 2.00 a month for on my phone line to have is not working, I tried everything I could think of but no go then I pulled a report to find out No Fax Connection. So I thought about it and then went checked my phone line to see if there's a dial tone and sure enough nothing....no phone crap. By this time I have spent quite a bit time trouble shooting and frustrated to the hilt at this point. So now I'm back on the line "by cell phone" with Cox about the Cox phone line not working and the CS said there's something wrong outside the lines are old and they need to send a tech out AND OH BTW, WE ARE CHANGING OVER TO A MODEM SYSTEM CONNECTION AND WE CAN MAKE AN APPT TO INSTALL IT IN YOUR HOME. I have a home built in 2000 so that was a crap lie right from the start. Today, the COX installer was next door and I asked him if he was installing the "upgrade" and he said yes. I told him not at my house.
COX tried to get me to take their Wireless Modem several months back because of issues with their Internet which they charge a rental fee for. I had my own which the company replaced on warrantee and that still not fix the problems until COX had to on their end. I see the writing on the wall and I'm done with their gismos and games.
So now I figured out the whole scenario, the sneaky COX guy out there in the middle of the night playing around in the community box was actually disabling the COX phones lines in my area to cause a situation where everyone with their service had to call in for service issues at which time they can force their upgrades on you (what a way to roll a new program out! ). I was livid that they decided to take an approach like that and just cut peoples services off, lie about it because the CS are trained for that response and then impose an upgrade on you because you have no service otherwise. Great way to do business COX.
I'm a landlord and if I just cut the water off so my tenants call and complain providing me the opportunity to force them into installing a purification system to get water back on, I'm sure that would get a lot of bad attention to say the least; not much different.
Well, you pissed me off for the last time COX......you can have your stupid phone service back since it's no more dependable than a cell phone anyway and you just forced me to change my mind set that I need a landline which it really isn't. I can scan and email even wirelessly so I don't even need the fax now. And when you call to down grade or cancel your service, you are transferred to the car salesman for cox communications that try to cut you a deal, threaten you will loss of your bundled discounts which are a joke anyway cause they keep upping your services a buck here two there anyway. Now their going to make sure you can't connect a coaxial cable to your TV (free) and get TV without a box rental. They are going to force you to also "upgrade", which is another word for additional revenue opportunities for COX, to use a hand held box that they will charge you 1.99 for each TV (one free for a year; darn nice of them). They seem to be in the $2.00 here and there pricing strategy game. Just watch your bills over the future months.
BTW, a friend just told me you can downgrade your phone to emergency only for 10.00 a month with unlimited incoming calls and 30 min out bound calling a month if you must keep it but they will make you dependent on that Modem box and who knows what charges are lurking around the corner once they got everyone online.
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