Sean at 2nd Wind spent over any hour going over all of the equipment with us in detail. He showed me what cardio machines I could use for the condition I have (FAI Hip Impingement). He was very knowledgeable about this rare condition and mentioned he was a personal trainer prior to joining 2nd Wind. His assessments of the condition and how to strengthen the surrounding muscles were dead accurate and he then recommended the best equipment to use, even though those pieces of equipment weren't the most expensive. My visit was an overall very uplifting and positive experience. Adrian, the other associate who was working overheard our conversation and mentioned he had a complete hip replacement. His insight gave me the inspiration to take care of the issue and also gave me hope. Sean even called a few weeks later to see if I had my surgery and if the recovery was going well. This was way beyond amazing customer service! Oh yeah, and I forgot to mention we also had our 1 year old baby with us who pitched a fit the entire time. Neither Sean or Adrian seemed to mind. Amazing experience and amazing employees!!!