| rev:text
| - My friend gave me an Olive Garden gift card and since I hadn't been to one in ages, I thought I'd have a free meal. My server was Matt, and he was awesome. Super friendly and very attentive the entire time. My meal, however...I ordered the chicken alfredo. The chicken was completely inedible. I realize we're not talking high culinary prowess at an Olive Garden but, the chicken made a very odd noise when being chewed. Almost like I was chewing on a rubber bottle stopper. I told Matt about it and said, "You know, this chicken was frozen, then over-microwaved and then put on the flat top to brown. That is not acceptable." He was very apologetic and brought a plate so I could remove it from my bowl. Then the manager came and asked what was wrong. I told her the same thing. She apologized as well and comp'd my entree, which was the appropriate thing to do, and also said I could choose a dessert for free. Also very nice. Other than the chicken, everything else was very good. I've never been to this particular Olive Garden, I've always gone to the one on Scottsdale Road, and never had an issue with chicken there. I may have to take my gift card to that one next time.
Great service, appropriate action taken by management, but still two stars for ruining the chicken in an inexcusable way.
|