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  • Placed an order around 10:00 pm Tuesday via the Grubhub (GH) app and waited for delivery. Less than 15 minutes after placing my order I get a call from GH saying that Rascal House does not deliver to my address. Huh? GH doesn't discriminate by neighborhood and delivers anywhere. The representative then said that Rascal House uses their own drivers, not GH's. I asked if they don't deliver to my address then why does the app say they do? She gave no reasonable answer. I informed her that Rascal House has been in Cleveland for years and has never delivered to Black neighborhoods. And had I known RH and not GH drivers did the delivering even when ordering through the GH app I would have never placed the order knowing their long-standing policy. I ordered via the GH site and assumed a GH driver would make the delivery. I ended up with no food. GH should delete RH from my zip code and all others that they refuse to service.
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