I would like to say I've been to Massey's dozens of times and the food and service have usually been good. The last time however has changed my view of the restaurant completely. First of all I was told that I couldn't change what I got on my burger which I've done many times before. (No tomatoes or Olives but extra feta and Tzatziki) I was told that they had a staff meeting and that was no longer allowed. I was also told after I was asked if I wanted a refill that there are no longer free refills. This was after I had already drank a second glass. I mean who offers someone a refill and then afterwards tells you that they aren't free. It felt like entrapment, not sure what management is thinking in changing all these rules but it will definitely affect my decision on eating there again.