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  • First off let me say I can not complain about the food. However, the owner was hostess that day and although people came and put their names on the list, it seemed that people she knew or was friends with were not subject to the list or the wait. People were moved up on the list according to her liking. Not to mention my card was charged twice. Not just for my meal but a meal I did not purchase. When I called to get the matter fixed they told me on two occasions that the owner was out of town. After finally calling me back she admitted that it was their mistake, however she said the waiter should have never split the check 4 ways because their limit is 2 ( which there is no sign stating this). The owner then told me I should contact all the people that had breakfast with me and make sure they all got charged because "someone didn't get charged if I got charged twice". I feel this is very unprofessional. Why should I have to go through all this hassle for a mistake they made. As a person working in customer service, Susan at the Gilbert house needs to work on her customer service.
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