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  • I was totally disappointed with Kirby's Firestone. I bought one of their coupons on CiSaves for a year of oil changes and some additional maintenance savings. A month ago, I went in for an oil change and battery replacement, no problems, decent speed and service. Saturday, not a month after getting the work done, my check engine light and battery light come on. I take it in same day. They tell me my alternator is bad and so is the EGR valve, estimated $750 to fix. I called them Monday for an update on when everything will be done, no update. Then I get a call at 2pm, saying my car is ready. Then I called them back, and only then do they mention that "something is wrong with my drivers side window" and that in fact, it will no longer stay up. I told them it NEVER has had a problem staying up. I asked them to fix the problem, but they said no. They offered to wedge it "when they have time", and then had the audacity to quote me almost 500 dollars to fix the window regulator. If you want your car to come out with more tape on it than it went in with, then by all means, take your car here, but if you're looking for honest service, don't waste your time.
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