There's 2 things my boyfriend and I love on their menu: chips & queso and steak nachos. We come in 1-2 times a month, sit at the bar, tip well and usually leave fat and happy. Tonight however, I'm leaving with a horrible taste in my mouth thanks to management. Here's how it went down:
"We'd like the steak nachos"
"We're out of steak, we only have ground beef"
"Can you sub out the steak you use for the fajitas?"
"Uhh probably not."
"Why not? We want steak nachos, you have steak and nachos, I don't understand"
"Hold on let me ask management"
"Management, no because we're almost out of steak"
So instead of maybe having to 86 steak fajitas later in the evening, they said no to two regular customers, just in case. Bad idea.
Rule #1 of hospitality, always do everything you can to accommodate the guest.
Rule #2 keep regulars happy.
We will not be returning.