I'm upgrading my rating to 5 stars now because I've had my Jacuzzi (the big one) for about a year and a half so I can with authority say it's a quality build. John Amato (sp?) - that dude today remembered what tub I purchased, remembered my name (wow) and where my tub is installed in my yard. He must be where the term "Johnny on the spot" originated. I have a lot of sales staff at the company I own. I am not sure how many of mine can do that with everyone they sell our product to. Only helpful hint - Guys when you read this please open at 9 on Saturdays - that's when we need filters etc. most!). even 9:30 would help. We have to fill early to get it back up to temp for sat night. Oh and open near my house in Gilbert.... ;-)