After circling the immediate area for somewhere to eat for what seemed to be hours, we settled on Tom Yum because it was decently packed which could have meant decent food but there were a couple tables open.
Mind you this was just earlier, the eve of Superbowl and the town has been in utter chaos with the 1 million Superbowl visitors that have come into the area.
It seemed one server was obviously frantic and trying to service a lot of the tables while the other 3 just coasted around with no sense of urgency.
Our orders were taken and you could tell the fellow was flustered but doing his best. The menu didn't include a few items that we had been accustomed to seeing on Thai menus. We settled on chicken fried rice, beef pad see ewe and a bowl of tom kah--we did have to make small modifications to our entrees.
What we noticed however is that the tables weren't being served in any real order. And it was our server who appeared to be responsible for most of the tables while the others kind of floated about.
Many tables waited for very unreasonably long periods of time.. so long that a few had gotten up to leave.
We waited. And waited. And waited. An hour plus and still no food. We asked about our order to one of the floating girls and she said she would check on it. Another 15 minutes drifted and she came back with chicken pad see wew. "Sorry we ran out of beef so we made you chicken instead is that OK" well no it isn't okay. First off we should have been given the option, secondly it should have been decades ago when they knew there was no beef available. She said I'm sorry there's nothing I can do the kitchen ran out of beef.
Again we should have been notified of our options well in advance rather than them shoving us a plate of chicken..
I'm so disenchanted by our experience that I am still in shock.