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  • The first visit here was great I took my daughters here for their cleanings and they absolutely loved it. There was no problem with me staying with them for their exams. We returned today for sealants and my older daughter needed some sedation to have her bands and some stains removed. Both girls had some anxiety about this visit and at home I reassured them that it was going to be okay and I was going to be right there with them. Unfortunately that was not the case when the dental assistant called them back I went with them and was stopped at the door and was told that I had to have a seat and wait in the waiting room. I was not comfortable with this and made it known to the assistant. I also told her that my younger daughter had separation anxiety. I told her that I was not comfortable letting my children go back without me. She said okay let her get the girls situated in the back and she would come back out to get me. In all fairness I said okay. No one ever came out to get me. No even when my six year old started to act up. Instead they sent my 8 year old out to tell me that my six year old wasn't cooperating. Then when they were done with my 6 year old they had my 8 year old drag my six year old out throwing a tantrum. Still no assistant came out to inform me of anything. When my 8 year old was done I was then allowed in the back to take care of the check out. At this time I went ahead and cancelled all future appointments. If i could have had this work done elsewhere without having to pay for another exam I would have in a heartbeat. I can only wonder why they did not want me back there with my daughters to reassure them. I wonder if it is so that they can bill for procedures that weren't performed or if there is something else they want to hide from the parents. It seems that there may be something sketchy going on here and I believe maybe it is time for the insurance companies to do an audit. Maybe all the excessive billing is how they are paying for the big screen tvs and video games. Hmmm makes you wonder.
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