The food is certainly better than ok - definitely 4 stars. The lack of the 4th star is mainly due to service. My boyfriend ordered grits with his breakfast after inquiring if they were good (so they literally had a conversation about it) but then she brought him fruit instead. The server was nowhere to be seen so he just sucked it up and ate the wrong side. At the end of our meal we finally resorted to placing our credit card at the end of the table...and still it actually ended up being another server who took it.
Another slight issue is that we sat in the half booth which was a bit cramped but overall fine for one meal. The problem was that they sat someone at the end of the booth in front of us but he was placed in a way where it was literally as though we had another dining partner...really a bit awkward. Perhaps when someone is seated in that seat they keep the booth in front at max capacity.
The most important thing in my opinion is that the food was good. Fries were crisp, my croissant buttery. I had the turkey and swiss which was delicious. My boyfriend thought portions were a bit small but as far as taste goes there are no complaints.
Food trumps a lot of things in my opinion so I'd give it another shot.