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| - All Style, No Substance.
Husband I came for dinner on a Friday evening as part of a Groupon deal.
No one greeted us at the door, so we seated ourselves. Server brought drinks promptly but slopped mine while serving - then disappeared for 15 minutes. Eventually, after getting up and physically tracking her down across the restaurant and asking for something to mop up the spill, she brought a single cocktail napkin. A customer shouldn't have to negotiate with a server to bring a cloth to clean up a sticky spill, and drinks should be served with a beer mat or a cocktail napkin as a matter of course.
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Food was ok. A tad overcooked, definitely over-salted, and corners were cut on quality and freshness. The ratio of soda to syrup was off at the bar, resulting in Coke that was little more than brown-coloured soda-water.
Service was very slow, and definitely under trained. Staff seemed unsure about what to do, and were lacking in the basic principles of food service. There were two servers plus a manager working the room, with between 7 and 9 tables of guests during the time we were there.
It took just over 2 hours to get through appetizer, main and dessert for two people. We weren't lingering, and I could see no reason for service to drag out to over two hours. I was told, "the kitchen is backed up".
We ordered dessert (white chocolate brownie) and waited just over half an hour for it to be served.
After prompting, it arrived - cold and stale.
It almost made me wonder if a gang of robbers had come into the restaurant and found no money on the premises, so tied up the real staff in the back and decided to work the restaurant for a couple of hours to cut their losses.
Groupon is often the last ditch effort by a restaurant to drum up business. This restaurant would be better off training staff and raising standards then by offering groupon discounts.
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