I know a lot of places beat this place up. This diner is family owned and with the economy still in the stump you can see the effect it has on Shari's, especially the maintenance of the seats and slot machines (duct tape). The breakfast and food is typically diner food and it's pretty darn good. The customer service is awesome and the owner will come out and chat it up. This is a good business practice. I feel like he actually cares. Unlike the franchises where the shift manager comes to every table just to say hello only because he has too. That's plain old annoying. Make sure you check your napkin dispenser for the specials.