I think one of the biggest crimes is butchering the rice. I feel that rice is the most fundamental things you should get right. I've been to a few poke places already and this seems to always be an issue. I had the same problem with pokito as well. The rice was oddly hard in some areas and melted at others. This made it very difficult to eat as I was essentially just eating sashimi at this point.
Service is understandably slow as they just opened which is fine. I think they will eventually have it optimized.
The fish itself is decent. The flavors didnt blow my mind or anything but they weren't too bad either. Everything felt very generic. I really do think there is a lot of room for improvement in terms of the overall experience. I would give the poke 3 stars at best if the rice was well made. I am still hoping to find a poke place that will live up to expectations.