There are many good reasons why you should like this place:
1. It has a greasy burger if you don't care taking care of your heart
2. There's a pretentious healthy menu for those who ostentatiously watch their diet (and have cheesecake as dessert)
3. Free parking after 6pm
I am a sucker for free parking and this is a big plus. Food will be food for any franchise so I enjoy their different perks. There are cool booths where you can have decent conversation.
The last time I was in a small restaurant, I heard a story about bad cousin picking up another bad ass cousin. It was so bad that I dreamed about it for three nights.
The servers are adequately friendly and I had no complaint. It's not great. But then again, this is a franchise... this is NOT Cava.
I don't think you can get "excellent" service in any restaurant that offers $25 meals. I'm just saying.