This store is constantly understaffed. The staff there knows me and is friendly to me (because I'm there several times a week) but they are still slow due to simply not having enough employees.
The fabric selection is good. For other crafts the selection is ok, but not as good as Michaels or Hobby Lobby.
This is the only fabric store on the east side of Madison, so they don't have a lot of competition. I wish they did, because then they might step up the service a bit!