| rev:text
| - Emkiro is a bit of a hot mess. Chronic sweating problem during summer's hottest day kind of hot mess. Your general practitioner runs out of the office in a panic due to an emergency 10 minutes before your appointment and consequently cancels all her appointments for the evening (yes, this has happened to me here...)
Dr. Cook seems to be the clinic's saving grace, her warmth, receptiveness, helpfulness and general knowledge has kept me here for the time being. The clinic is centrally located which is a big draw as well. They take appointments late into the evening, so for frazzled city folk like me, that's a big bonus.
Emkiro's biggest issue is that their client service sucks big time.
1.There's a stern red-headed (Scottish?) receptionist here that I am not a big fan of, her general air makes me feel like I just insulted her whole family when I talk to her, but hey, some people are just intense like that. I don't judge. But it's still kinda unpleasant to engage her...
'
There are 2 other receptionists who seem pleasant enough, but aside from taking your health card and doing some minimal patient interaction, I don't find them entirely helpful, I called to book a physical, and one of the receptionists just booked me for a "regular appointment" - 30 minutes versus the hour required for a physical, and there was no apology or explanation given as to why that happened.
Also, don't expect to cancel your appointment last minute, because there is a charge for cancelling less than 24 hours before. Unless you have 75 dollars to throw around...
2. I usually arrive for my appointments on time (around 15-10 minutes before) and aside from one exception, I have always been kept waiting for 15-20 minutes beyond my allotted appointment time. This seems to be a stereotypical doctors office problem. But man oh man, I would love to experience an exceptional clinic service somewhere, time and time again sometime in my life.
3. The nurse who seems to work in the lab has her head in the clouds, she forgot to administer my tetanus shot, and I had to prompt her to do so (was this a miscommunication between Dr. Cook and the nurse? Wha?)
When I also went to put my bag and coat on the only available chair in the lab, she told me to put my shit on the floor. Really? The lab floor? That's where my stuff goes? Her reasoning was "she was going to sit there" and i'm like...Wha? And obviously, nursey nursey didnt sit in the chair really at all, I mean, she was taking blood and giving me a shot. So yea, GET YO ACT TOGETHA NURSEY NURSE.
4. This is a walk in clinic, and despite having Dr. Cook as my family Doctor, and booking a physical with her, I felt rushed out of the clinic the entire time at my most recent appointment. I understand that this place is likely VERY high patient volume and traffic, and not some quiet suburban doctors office, but don't expect to discuss multiple issues with your doctor or have in depth conversations about generic health issues.
But just to underline, Dr. Cook seems like a Real cool individual and she hasn't done me wrong yet!
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