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http://www.openvoc.eu/poi#funnyReviews
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  • I purchased a 2013 Clubman that had to be ordered from the factory due to the all the extras I wanted on the car. I had built the Clubman on-line so when I arrived at the Dealership, Jason was assigned to help me since he was the Internet Sales Rep. Jason did a fantastic job in getting the vehicle ordered from the factory. The car arrived in a acceptable time frame and was even early from what the estimates were. Jason kept me updated on its progress and let me know as soon as it was en route to the Dealership. I'm happy with the service Jason provided but it's still to early to rate the Service Department. I'm somewhat concerned due to all the negative comments listed by other reviewers. One thing that could be improved on is more involvement by the senior staff of this dealership. Not once was I contacted by a Manager to see if things were progressing well or even to thank me for spending over 46K at their store. "Scott" whom I presume is the manager was present during most of my visits, but he remained barricaded in his officer and never looked up from his desk even with me standing just outside his office door in plain view. We shall see how this company handles the Service of my new JCW Clubman.
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