Hot N Juicy should be renamed Slow N Sorry!!!!
They can't remember orders, they make excuses for their incompetence and worst of all, they over cook the seafood, which makes it come out slowly. How do you forget bringing 2 lbs of Crawfish when that is the main thing you advertise in your name?
They need to really re-think their business model and consider some professional leadership and server training. Don't be surprised when you walk away disappointed, insulted and confused on why something so good can go so wrong.