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| - Actually NO STARs should be given. Worst customer service. Changed a vacation plan that was made 6 months ago at the last minute and then sent us to a hotel with 1 bed for 3 adults. The hotel didn't even get confirmation from wyndham that 3 people were coming. We had to call Wyndham for 3 hours from the hotel lobby (after an 11 hour flight from Buffalo to San Francisco), they make hold for 1.5 hours, transfer to different people continuously, we needed to describe the situation over and over again, they won't even compensate for the issues and sufferings they are causing.
First, the booking was made 6 months back and it was confirmed with Drake hotel in downtown SF. Then before 3 months (in April) Wyndham called and said that the drake hotel is not available and they changed it to Wyndham Canterbury with a suite for additional money. We confirmed it for 3 adults. Suddenly one day before our stay, a wyndham representative (michael walkim) sent an email saying that our reservation has been changed to Drake Hotel because of unavailability at the Canterbury hotel. How come one booking can be reserved three months before and then no suits are available at the last minute? This was unacceptable. We had to contact the representative multiple times to get some compensation for that. No one picks up the phone when we are calling them and they just only sent an email to say that our hotel has been changed. We are spending close two thousand dollars for our flights and no-one is there to even communicate about the situation.
The final confirmation of the new hotel sent by the wyndham representative to the hotel was also wrong. They sent the confirmation with two adults instead of three, even after discussing over phone and sending email about three adults.
So, when we arrived at the hotel they were saying that the room has 1 bed instead of 2 bed. The Drake hotel authorities realized the situation and told us that Wyndham never wanted a room with 2 bed for us, they asked for a room with 1 bed the day before our arrival. We tried calling Michael Walkim, the wyndham representative, who repeatedly told my wife the day before that we should call him anytime if we need anything. Surprisingly, he never picked that phone. Then we called wyndham vacation resorts and explained the details, we tried to have a conversation between Drake hotel reception and wyndham representative, but wyndham never called back. After 20 min, we called again and started a 2.5 hour long phone call with multiple people. This whole time has been seriously frustrating and we explained to Wyndham multiple times that we had flown for 11 hours, spent 2000 dollars, and are not going to go into a room with 1 bed and we should be compensated for the sufferings this confusion is causing. We were at the hotel lobby for 3 hours and communicating with Wyndham over phone - which is obviously not a thing we want to do after long travel. Wyndham never compensated and kept continuously saying that they understand that we are frustrated. The Drake hotel manager was nice enough to re-accommodate us with a room with 2 bed, but wyndham didn't do anything for the trouble and suffering we had to go through within this time. We are here for a vacation and not for arguing with Wyndham customer service - so after the long 3 hours, we gave up - which was actually what they wanted - to tire us off. This is really frustrating, we will say that nobody should do business with Wyndham - their promotions are not worth the trouble and sufferings that you have to go through.
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