Atmosphere and food are pretty good but beware at peak times. Food is served in a high end cafeteria style but tables can be tough to come by since many customers hold tables against the rule of waiting until they have their food. No policing of tables and bussing is very slow. Line to pay can be long and slow. Last time we had to request ice several times since fountain was out. They also hold numerous tables as reserved causing more congestion.
A nice feature is the live soul music but it does cause difficulty in getting through checkout.
Cooks are generally very pleasant and courteous. Very hard working.
Good for lunch, avoid at night or during rush periods as the place does not seem well managed.