| rev:text
| - We came in during lunch hours on a Saturday. The place wasn't packed but there's a big group sitting at a long table and a couple sitting at a corner table. When the waitress came by to take our order, she mentioned that the wait for the food is going to be 10 minutes longer because they had to accommodate the big group first. We appreciated the warning. We ordered the mac n cheese spring roll appetizer, the fried chicken waffle and the pork belly BLT sandwich. 15 minutes went by and we still hadn't received our appetizer. Food was coming out of the kitchen for the large table, but really, could we at least get our appetizer? Aren't appetizers supposed to come out within 5 minutes after ordering? And during that 15-minute wait, not a single person came to us to ask how we're doing, apologized for the wait, nothing. The only waitress and who I believe was one of the owners were soooo focused on serving the large table that the rest of us got ignored. Our appetizer finally came (yay!)... but we immediately noticed that there's bacon in our mac n cheese, which was not what we asked for. Told our waitress about the wrong dish, she (very) quickly apologized and took our order back to the kitchen. Another 5 minutes went by, then our mains showed up. But wait, where are the spring rolls? A couple of minutes later, the spring rolls showed up. Our tiny table was packed with food, which should have not been the case. Oh well...
My BLT sandwich was amazing. They used a raisin bread instead of a regular bread, which complimented the saltiness of the pork belly really well. The portion was generous as well (only $10!). The fries were very crispy (I'm sure they're double deep-fried -- not healthy, but damn delish!) My boyfriend's waffle was a bit of a let down. He said the maple syrup tasted weird, the waffle and chicken were under-seasoned. He compared it to White Brick's chicken & waffle and the WB's version wins hands down. But for the price ($13), he thought it's not bad and gave it a 3/5. The mac n cheese spring rolls ($6) were not bad either. The spring rolls were big and loaded with macaroni and cheese goodness. They're very greasy, though. Oil was dripping out of the bottom of the rolls.
Back to service -- the large table got these delicious-looking shots, on the house. What about the rest of us? I believe the true mark of a great restaurant is that every patron receives equal service. The restaurant owner only acknowledged the large table, never once did she come by to our desk asking us how we're doing. She was standing by the bar which was 2 feet away from us and she never took a glance at our table. For a place that's only been open for a month, I'm surprised that they didn't try to win their new customers over through an exceptional customer service. When we paid, our waitress gave us 50% off of our spring rolls due to the order mistake. Finally! That's the kind of customer service we had been waiting for. Thanks Meghan!
If I had to summarize my experience at Ronnie B's in one sentence, I'd say "Ronnie B's serves great southern food, but without the southern hospitality". I don't think we'd go back to this place.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)