I can't say how much I love in-n-out, not just for their food but for being a leader in their industry. I actually love Dairy Queen but every time I go there the order is wrong and the employees are not trained well. So I stopped going. But I have never had an issue with in-n-out. The employees repeat their order to you at least 3 times so they haven't made a mistake with my order yet. They seem more positive and upbeat at their jobs. I hear that the pay is decent or at least higher than at other fast food joints, I think that helps employees have pride in their jobs when they feel they are being taken care of. When you feel like you're not compensated properly it reflects in your overall view of your workplace and, unfortunately, that will be passed onto the customers.
People will come back when they have a positive experience and you might lose them for good if they have one bad experience. In-n-out, at least this location, is doing a wonderful job and I will continue to be a loyal customer.