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| - THE UP-SIDE: I like Giant Eagle. The stores are clean, the prices are reasonable, and the selection is huge. As mentioned, this particular Giant Eagle contains a Liquor Store. I'm not a big drinker, but it is very nice to be able to purchase a full liquor supply here if needed.
THE DOWN-SIDE: The deli in this particular Giant Eagle is a hell-hole. During my last visit to this location, I walked up to the deli counter at 8:34 pm. The very large woman behind the counter was just standing there, yukking it up with her coworker.
After a little time had passed - you know, so she could laugh more - she finally decided to ask what I needed. I told her and she then informed me that they would not cut any more meat for the evening; the reason being, they were closing down and cleaning up.
I asked her what time they closed the deli and she said 9:00 pm. Yes, they still had 26 minutes till they closed, but she was flat-out refusing to cut anything else. And I'm not paranoid, and very, very rarely call anybody on racism, but there was a definite edge to her refusal of my request.
After paying for my order, I went to the service desk and complained. The woman behind the counter said, "Ugh. Again? Yeah, people have complained about that a bunch of times before. I'll get the manager." When the manager showed up, he took my complaint and noted that they are supposed to cut meat all the way until 8:55 pm. He said he would talk to the woman that treated me rudely at the deli. I knew he wouldn't. He was young and tiny and she would eat him alive if he dared utter a word.
In addition to the deli experience, I'd have to say that customer service throughout this Giant Eagle is sorely lacking. The place also doesn't seem as clean as the other stores in the chain.
THE SUM-IT-UP: I like shopping at Giant Eagle, but will never return to this location unless I am hankering to be abused by Jabba the Hutt at the deli counter.
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