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  • Hotel offers free airport shuttle and shuttle service into downtown Pittsburgh, this service is one in the same as they have one van. We waited t the airport for over an hour and a half. Staff was not sincere with apology, were told we could have taken a cab. We did not use the service returning to the airport. Room was hot. Temp conrols revert back to preset by hotel, made sleeping uncomfortable. Garage parking is unavailable and no one mentions this at check in nor is there sinage at the garage....yet it's listed as an amenity on the web site? Backing onto street from garage entrance is dangerous. Breakfast was understaffed and totally ran out of hot and cold food, utensils and beverage...all gone! We scored an apple on day one of our trip. Took over an hour to restock, tables were filthy, casualty of trying to restock. No manager on duty for the busy morning rush. They are not concerned with quality of courtesy services ie shuttle and breakfast. Staff was argumentative.
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