Everytime I go in this store I want to throw my phone against the wall and never come back...(Sidenote: I stopped using Sprint for my personal phone because of the HORRIBLE service here) There used to be a few select ladies that genuinely cared about the customers. They are gone now and it has gone down hill from then.
I walked in today because I still have 10 business lines with them and needed to replace a phone. (wasn't asking for it to be fixed, just upgrade) The guy at the podium had ANYTHING better to do and told me, "Alberto is a specialist at upgrading phones..." as he pawned me off...
So Alberto takes us back to his counter to get this handled...meanwhile another employee is hoping it rains harder so they can close the store...wtf!!! Simple talk under normal circumstances but you just know these people here could give two sh$ts about the customer. Then Alberto and rain dance co-worker tell me that unless I have 50 phones on my account I can't charge the new phone to the account. ( I ONLY have 10) Note: two months ago I charged an upgrade to the account. She says they haven't allowed that since November. She tells Alberto, "you can ask (manager's name) but he's just going to tell you the same thing. Not a big deal as I paid for it but it's all result of them just not wanting to work. It was all about going home for the night. She also mentioned they only have 50 minutes til closing...
Just a horrible, angry feeling leaving this place. Sprint needs to overhaul this store BAD.