I was very excited to try Fuwa Fuwa but unfortunately, after my experience today, I will not be coming back.
After an hour of waiting outside on the sidewalk, a couple decided to bypass the long line and just stroll right up to the cashier to order. Clearly, the staff have not yet implemented a fair system to keep track of waiting customers as the couple was allowed to order and pay without waiting... When we informed the employee, they simply replied by saying "sorry, but they already paid...." Rather than handling the situation professionally and at the expense of their customers waiting patiently for over an hour, they just told the couple they would receive their order, but it would have to be to-go. I informed them that the restaurant should return their order until everyone else in the line had been served. Instead, I had to watch this inconsiderate couple get their pancakes and full service before anyone else waiting in line had... the staff didn't even apologize to the customers waiting!!
The employees clearly preferred to avoid a potentially awkward situation than to address the issue professionally. The experience left a bad taste in my mouth and was probably more disappointing than the mediocre meal we had.