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  • I chose this company based on the reviews. I regret that decision. In all of the years I have been taking my clothes in to be dry cleaned, I have never spent as much as Jonesy's charged for my clothes. I typically take a month's worth of cleaning in at a time, and spend about $100 - $130. My total at Jonesy's was $190. That was the beginning of the shockingly bad experience. Now I have to share exactly why I am so disappointed in my experience. First, when I picked up my clothes, the clerk told me I should start taking some of my clothes out to the car because I had so much to carry. Really??? The sign on the door say "curbside service." Once I looked at the clothes at home, 5 of my "pressed" shirts were clipped together causing the sleeves to wrinkle. Then one of the shirts which has pleating that should lay flat looked like one of those 70's tuxedo shirts. I called to complain, and the next morning, Cindy, the owner called me. My experience with any service-related companies here is ridiculous. I pay more for services and receive the worst customer service. When I expressed this to Cindy, she said that she took exception to this. In the meantime, I have take my shirts back to the cleaners to be fixed, but then I also found two pressed shirts in between two jackets. When I confronted Cindy about this, she told me that was not supposed to happen. I responded by telling her that I should have to explain how clothes should be organized to a dry cleaning business. Best of luck Jonesy's, you will never see another dime of my money.
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