I would give this location zero stars if that was possible. I have been to other locations and had significantly more pleasant experiences. Although booking was quick and efficient, I was paired up with a massage therapist that smelt like cigarette smoke and was new so she wasn't so great with some of the common practices that enhance the comfort of the client. For example, she failed to remove the hot towels from my back and just left the area unexposed as she went on to massage the lower extremity. The towels quickly became cold and uncomfortable and once I told her to do so, she took them off my back and place them on the sheets next to me leaving the sheets soaked for the rest of the session. I am usually not very picky with the therapist I receive but overall, my massage was stressful rather than relaxing and because I couldn't stop inhaling the lingering cigarette scent from her clothes and her lack of experience made it much worse.
Finally, following my session, I called and left a message for management to share my experience and received no follow up though the receptionist told me I would receive a call back within 48 hours.
Overall, I think this location has some improvements to make and those improvements may have to start with management expecting better practices from their employees and following up with unhappy clients.