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| - I was so excited to hear Medina had another sushi restaurant coming because I really am not a fan of the one other place I know that is nearby. My friends and I always decide to get carry out because the atmosphere isn't something we find worth staying for when we can head to one of our homes and open a bottle of wine. Nothing really big to complain about there, though. I have ordered out there a total of 5 or 6 times now, usually enough sushi to feed 3 people. The sushi is always full of fish and not overwhelmed with rice, and it always tastes fresh. As for the recipe and preparation, nothing to complain about there, either.
Here is where my complaint comes. The first time I got carryout there were no sauces in the bag (sushi sauce, spicy mayo, etc..) that would normally come ON the rolls if I were dining in. So the second time I checked the bag and they weren't in there so I asked before I left. I have had to ask for the sauces more often than I haven't. I have ordered rolls twice that specifically come with fish roe and haven't gotten the fish roe either time. I have now learned that I not only need to look inside for the sauces, but now I need to specifically check for fish roe as well.
Last time I came in with a friend to order carryout they were out of rice. The man at the counter said they had gotten a huge rush due to the new specials and it would be about 30 minutes before sushi rice would be done. Not a big deal at all for us at the time, but after we ordered and planned to come back for it, my friend pointed out a simple "sorry" would have been nice in addition to the explanation. When we came back 40 minutes later for the sushi, the girl at the counter couldn't find an order for us and the woman making the sushi just shrugged her shoulders and kind of rolled her eyes. The young lady found our ticket still on the printer, nobody had noticed it once the rice was done, I guess!? So we took a seat to wait for the sushi for another 15 minutes. The woman who had previously seemed annoyed that we came in for the sushi we ordered 30 minutes earlier came over to us and dropped off our sushi without a word. No apology, no smile, no "thanks for waiting, have a good day". Nothing. My friend said she would have expected something for free because of the extremely long wait, but all I would have liked was good customer service. Things happen and if business is higher than expected and I have to wait 30 minutes for sushi, no big deal. Just apologize for the inconvenience and I'll patiently wait.
So overall, the employees need to be more careful making sure carryout orders get everything they should and they should make an effort to be a bit friendlier and hospitable. Otherwise, the product is wonderful.
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